We make the calls, pick up your item, and ship it anywhere in the world. All in Japanese, so you don't have to.
Four simple steps to get your belongings back
Fill out a short form with details — what you lost, where, and when. Takes under 2 minutes.
We contact the relevant lost & found offices, police stations, and transit authorities on your behalf.
Once located, we retrieve your item in person from anywhere in the greater Tokyo metro area.
We deliver to your hotel in Tokyo or ship internationally if you've already left Japan.
No Find, No Fee — you only pay when we locate your item
We find where your item is. You pick it up yourself.
We find and pick up your item, then deliver it to your hotel.
Already left Japan? We find it, pick it up, and ship it to you worldwide.
Fill out the form below and we'll get started right away
"I left my camera on the Shinkansen and thought it was gone forever. Found in Tokyo had it back at my hotel within 24 hours. Incredible service!"
"I was already at Narita Airport when I realized I left my bag at the restaurant. They located it, picked it up, and shipped it to me in New York. Lifesaver!"
"I couldn't communicate with the train station staff about my lost wallet. Found in Tokyo handled everything in Japanese and got it back for me the same day."
You don't pay. Our "No Find, No Fee" policy means you're only charged when we successfully locate your item.
Most items on trains and in transit stations are located within a few hours. Retrieval and delivery usually happen the same day or next day within Tokyo.
Yes, we cover the entire greater Tokyo metropolitan area, including all JR lines, Tokyo Metro, Toei Subway, and private rail lines.
Absolutely! We'll locate and retrieve your item, then ship it to you anywhere in the world. International shipping costs are added at cost.
Anything — phones, wallets, bags, cameras, passports, clothing, umbrellas, you name it. If it's been turned in to a lost & found office, we can get it back.
We accept all major credit cards via Stripe. You'll only be charged after we confirm your item has been found.
Japan has one of the world's best lost & found systems. Train stations, taxis, and public facilities meticulously catalog found items. Over 90% of items left on trains are returned. The challenge for tourists is that the process is entirely in Japanese — that's where we come in.
Found in Tokyo is based right here in Tokyo. We're bilingual, we know the system inside and out, and we've navigated Japan's lost & found process countless times.
Japan's lost & found infrastructure is remarkably thorough — but it operates entirely in Japanese. We bridge that gap so you can benefit from the system without the language barrier.